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The Finer Details

Shipping & Returns

At Ivodià we always aim to provide you with your beautiful, hand-poured products as quickly as possible. We pride ourselves on our customer service as well as the quality of our products.

In the unlikely event that an issue arrises, we aim to resolve them as quickly and effectively as possible; our customers are hugely important to us

UK Shipping

Please allow 5-7 working days for us to dispatch your order although we aim to dispatch as soon as possible.

Please note, for some larger orders we may split your products between 2 or more parcels.

UK orders have a flat shipping rate of £4.00 and FREE UK Shipping when you spend £60 or more.

Local Delivery

We are a small family-run business operating in the heart of Leicester. We are able to offer free local delivery within a 2 mile radius. Anything thereafter, will incur our standard £4 delivery charge.

Free Local Collection

We are able to offer free local collection on all online orders. Should you be local to Evington in Leicester, once you have placed your order please get in touch by completing our contact form or emailing us at We will reimburse your delivery charge and provide you with our collection address.

International Shipping

If you would like to have your order shipping outside of UK or ROI, please email for a postage quote. 

Please note that all shipments outside of NI may be subject to Import Duty / Tax / VAT. As we have no control over these charges and cannot predict their amount, additional charges must be paid by the recipient. We will not be held responsible for the payment of Import Duty / Tax / VAT under any circumstances, and such charges are not included in the purchase price of our products.


In the unlikely event that you are unhappy with a product you've received, we will be happy to refund the cost of that item, so long as the below measures are followed:

The item/s you wish to return must be:

- Received within the last 28 days

- Unopened and unused

- Remain in their original packaging and in perfect condition

- Arrive safely back to us, without damage

If one or more of the above criteria is not met, we will be unable to process a refund.  Please note, we can not cover the cost of any return shipping charges, unless the item you received was damaged, faulty or incorrect. It is at the buyers discretion whether the return postage is tracked and/or insured. If your returned goods go missing during transit, we are unfortunately unable to offer a refund. 

Damaged Items

All of our products are thoroughly checked to ensure they are of the highest quality and match the product description you were provided with at the time of purchasing. Occasionally, damaged items can be missed at the time of dispatch and as such, a replacement will be provided, as long as you are able to provide photo evidence of said damage. If it appears the product has been dropped or misused since safely arriving to you, we reserve the right not to process a refund.

In rare instances whereby a product has become faulty during use, it is essential that you have followed the care guide provided within your order. When resolving any issues relating to faults during use, we will require photographic evidence and may require further information to ensure a resolution is met. If the product has been misused and/or the relevant care card hasn't been followed, we are unable to provide a refund or replacement. 

Non-refundable Items

All of our fragranced wax products contain natural wax, derived from plants and vegetables. Therefore, natural imperfections may be visible before or during use. This can include minor cracks (due to noticeable room temperature changes) or frosting/colour changes (a natural occurrence in Soy wax). None of the aforementioned surface imperfections will negatively effect the performance of the product and therefore are not criteria fitting of damage or faults. We are therefore unable to refund any wax melt products.

Please ensure you follow all of the product usage guidance provided within your order, to achieve the best performance from your products.  

Need to know more? Complete our form below and a member of time will be in touch with you in 3-5 working days.

Tick if appropriate

Use coupon code WELCOME10 for 10% off your first order.


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